Refund policy

We want you to love your Ritual Frenzy pieces. That said, we are a small-batch brand, and we do not offer cash refunds. All approved returns are eligible for store credit only.

1. Eligibility & Return Window

  • You have 3 days from the date of delivery to raise a return request.
  • To be eligible, your piece must be:
    • Unworn and unused
    • In the same condition that you received it
    • Packed in its original box/pouch, with all tags, cards, and inserts intact
    • Accompanied by proof of purchase (order confirmation / invoice)

Items that show any signs of wear, alteration, or damage caused by the customer will not be accepted.

2. No Refunds – Store Credit Only

  • We do not offer refunds to your original mode of payment.
  • Once your return is approved and the piece passes our quality check, you will receive a digital store credit (voucher code) for the product value only (shipping, COD charges and any duties are non-refundable).
  • Store credit will be valid for 12 months from the date of issue and can be used only on ritualfrenzy.com.
  • Store credit is non-transferable and cannot be encashed.

3. How to Start a Return

To request a return for store credit, please email us at info@ritualfrenzy.com within 3 days of receiving your order, with:

  • Your order number
  • Name and contact details
  • A brief description of the issue
  • Clear photos or an unboxing video of the piece and packaging (especially in case of damage/defect)

Once your request is reviewed:

  • If accepted, we’ll share return shipping instructions and the return address: Garden View, 2nd Floor, Babulnath, Mumbai – 400006, India
  • Items sent back to us without prior approval will not be accepted.

Unless the item is defective/incorrect, the cost of return shipping will be borne by the customer.

4. Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives. If you receive a piece that is:

  • Defective
  • Damaged in transit
  • Not the item you ordered

Contact us at info@ritualfrenzy.com within 48 hours of delivery, with photos/unboxing video.

If verified, we will:

  • Either repair/replace the piece (subject to availability), or
  • Issue store credit for the product value

In cases of verified damage or incorrect items, we may cover or reimburse reasonable return shipping costs.

5. Non-Returnable / Non-Exchangeable Items

For hygiene, safety, and customisation reasons, the following items cannot be returned or exchanged:

  • Earrings, ear cuffs or any piece that passes through a piercing
  • Custom, engraved, personalised, or made-to-order pieces
  • Gift cards
  • Sale / discounted items marked as “Final Sale”
  • Items damaged due to improper care, accidents, or normal wear and tear

If you’re unsure whether your item is eligible for return, please write to us before placing your order.

6. Size & Style Exchanges

Since we issue store credit only, there are no direct “exchanges”.

If your return is approved:

  1. You send the eligible piece back to us.
  2. After inspection, we issue store credit for the product value.
  3. You can then place a new order in your preferred size or style, using your store credit at checkout (subject to availability).

7. Orders Paid with Store Credit

If you place an order using store credit (in full or in part) and a return is approved:

  • The amount paid via store credit will be reissued as store credit.
  • Any additional amount paid via card/UPI/netbanking, etc. will also be converted to store credit.
  • No portion of the order will be refunded to your original payment method.

8. Need Help?

For any questions about returns, eligibility, or store credit, you can always reach us at:
📧 info@ritualfrenzy.com